USAID TL- Information Technology Assistant-CD September 07, 2013.



USAID/Timor-Leste is seeking an individual for the position of Information Technology Assistant. The Information Technology Assistant position is located in the Executive Office, USAID/Timor-Leste, Dili and the Computer Management Assistant position will work under the direct technical supervision of the Computer Management Specialist.

Position Information Technology Assistant, FSN-09 


The USAID Information Technology Assistant position is a key member of Executive Office in USAID/Timor-Leste.

Under the direct supervision of Computer Management Specialist, the incumbent acts as first-line of IT helpdesk by providing computer support services which is

including computer user assistance and training, support of Microsoft Windows base servers and desktop PCs, Microsoft office suite, software installations and troubleshooting, applications support and development. Keeps helpdesk logs and reconciles helpdesk reports. The incumbent serves as property custodian for non-expendable IT properties. Develops and maintains databases that track IT inventory, IT purchase orders, IT procurement activities, and other IT related services and functions included provides technical support services to the Office Chief, DILI staff and TDYers and other non-presence missions. Together with the Computer Management Specialist, ensures that the IT resources are used efficiently and ethically in accordance with agency regulations.

Performs remedial maintenance services such as diagnosis and correction of IT Systems malfunctions or failures, replacement of defective parts and thereafter the testing to determine that the IT systems are in working condition. If repair is not feasible, recommends disposal of the said IT systems to Computer Management Specialist. Updates, designs and develops mission’s intranet web pages and maintains the mission’s web server. Assists Computer Management Specialist in evaluating, recommending and testing new web technologies. Maintains updated system security documents like: computer room visitors’ log, USAID Computer Systems Access and Termination Requests Forms, USAID Automated Information System Access Agreement and User Access list. Serves as Custodian of laptops, notebooks, video tapes, tutorials diskettes, TV, portable TV/video player and recorder, electronic projection screen, overhead projector, software and training materials responsible for its safekeeping, scheduling, usage and log files


(1) A minimum of a Bachelor’s degree in Computer Science and/or Engineering is required.

(2) Four (4) years working with all aspects of computer administrator system and WAN/LAN operations are required, at one year of Windows 2003 suite and Windows XP administration. At least one year of such experience must have been in operating computers, providing PC support, and performing programming work.

(3) Level IV English (fluent proficiency), in both written and spoken English and Tetum, are required. Proficiency in written and spoken Bahasa Indonesia is an advantage.

WHO MAY APPLY: Local nationals or anyone with the required permits and documentation to legally seek employment in Timor-Leste.

HOW TO APPLY: Complete the Embassy’s Universal Application for Employment (DS-174). The full position description and copies of DS-174 are available at the U.S. Embassy Rua Praia dos Coqueiros, Dili, Timor-Leste. Applicants may also attach a resume or CV. A letter of application and completed application form should be submitted by close of business

September 07, 2013

Human Resources Office
Attention: Recruitment
American Embassy, Rua Praia dos Coqueiros, Dili, Timor-Leste
Fax: +670-3313206


For Your Information: You can download the application form (DS-174) at


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